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General terms and conditions of sale

Identification of the supplier
Biom s.r.l., Via Petraro n. 322, 80050 Santa Maria la Carità (NA) P. Iva / C.F. 07959621215, hereinafter referred to as "Supplier".


1.1. The expression “online sales contract” means the contract of sale of the Supplier’s goods, stipulated between the Supplier and the customer within the framework of a system of distance selling by means of telematic instruments.

1.2. With the expression “Customer” means the consumer natural person who makes the purchase, referred to in this contract.

Subject of the contract

With the present contract, respectively, the Supplier sells and the Customer purchases at a distance through telematic instruments the goods indicated and offered for sale on the site;

Product Availability

Prices, descriptions or availability of products displayed are subject to change without notice: The photos included are indicative and may not be an exact representation of the products.

The Owner will make every effort to present the characteristics of the products with the greatest possible degree of detail; however, the products offered may differ from the real ones due to a variety of factors including, but not limited to, monitor resolution, filters, etc…-.

The customer acknowledges and accepts that any such minor differences do not constitute a lack of conformity of the products.

Procedures for the conclusion of the contract

4.1. Each order submitted constitutes an offer to purchase products. Orders are subject to the availability and discretionary acceptance of the Supplier.

The order must be placed through the exact compilation of the request form and the consent to the purchase manifested through the accession sent online or by filling out the form / form attached to the electronic catalog online and the subsequent sending of the form / form itself, always after viewing a web page summary of the order, printable, which contains the details of the orderer and the order, the price of the goods purchased, the shipping costs and any additional charges, the terms and conditions of payment, the address where the goods will be delivered.

4.2. The Supplier, received the order from the Customer, sends an e-mail of confirmation and summary of the order, printable, in which are reported also the data mentioned in the previous point. The Purchaser undertakes to print a copy of the same and to keep it.

4.3. By concluding the order, the Purchaser accepts these General Conditions of Sale of the Supplier.

4.4. The Supplier has the right not to accept the order; in this case will be sent notice to the Customer by e-mail within 5 working days. In case of payment already made, this will be refunded to the Customer by the Supplier.

The Supplier has the right to suspend the order to make a check on the location of destination, in case of inconvenient locations the Supplier may communicate, by email, to the customer a surcharge for transport costs. In this case the customer can confirm the order or revoke it, in case of no confirmation within three days the order will be revoked.

The Supplier does not guarantee the availability of the products offered for sale, since with the telematic modality the products could be sold to other Customers before the confirmation of the order.

The conclusion of the contract takes place at the time of sending the order confirmation from the supplier to the email address provided by the customer.

Prices and delivery

The prices published on the site are the prices valid at the time of the request for information and are subject to change. Prices are valid from the moment of the order until the delivery of the goods. Orders with delivery times longer than 14 days from the date of order are not accepted by the Supplier.

Damage Compensation

The Supplier excludes any claim for compensation arising from direct or indirect damage to persons, plants and other objects, incurred by the Customer for any orders not accepted or delayed deliveries.

Methods of payment


Secure payment method. PayPal, a leading global company for online payments, allows buyers and businesses to send and receive payments online.

PayPal allows you to protect your credit card information through innovative security systems and fraud prevention.

When you use PayPal, your financial information is never disclosed to the merchant.


– MasterCard

– Visa


– Maestro

– Cirrus

– CartaSì

Orders that do not meet these requirements will not be considered valid.


Use the order ID as the reason.
Your order will not be shipped until the funds have been transferred to our bank account.

IBAN: IT 86 K 02008 22102 000103966389

Delivery of goods. Modalities of unloading.

The delivery of the goods takes place by road. The delivery service includes the unloading of pallets from the truck with a hydraulic tailboard. The pallet is placed on the ground, on the roadside or, in any case, up to the point where it is possible to access with the truck used for the delivery, even if this point is not adjacent to the property of the purchaser. The customer, at the time of ordering, must take into account that the delivery of pallets, given their weight, is done with medium-sized vehicles. The delivery does not include the storage of the product on the buyer’s premises or in any case the movement of the pallets from the unloading point.



Some locations are defined as “inconvenient locations” as it is difficult to reach by medium / heavy means. The delivery in these places foresees an increase in cost that will be established from time to time according to the shipping address. Check if the shipment is part of the table locations inconvenient. (for information send email to

The expenses for the transport and the delivery in the smaller islands, in the historical centers and in zones to high urbanization, preview a greater one to define itself (for information send email to


8.1 Telephone advance notice

The price of the product includes in addition to transport and unloading with hydraulic tailgate from the truck, including telephone notice of the courier. With the carrier will agree on the day and time of delivery (which must take place during business hours within 1-3 days at most after the notice, the maximum waiting time for unloading is 1 hour after which the buyer will be charged for parking a cost of € 40.00 per hour). The Buyer, once agreed the time of delivery, is required to make every effort to receive the product at the appointed time, also the purchased product will be in storage in the warehouses of the courier (see point 8.3). For the redelivery of the goods to the domicile of the Buyer (see point 8.4)

8.2 Refusal to receive the product

To the unjustified refusal to receive the product from the customer, will follow the storage in the warehouses of the courier of the product itself (see point 8.3) and the return of the goods to the domicile of the Buyer (see point 8.4). The product must be rejected only in cases of damage, even partial, lack of part of the product, non correspondence compared to the order.

8.3 Opening of the stock at the warehouses of the carrier

The expenses consequent to the storage of the product in the warehouses of the courier are charged to the Customer. These amount to: € 20.00 x opening dossier + € 0.75 per quintal of product in storage x day of stay in the warehouses. Only to balance of these charges you can make the delivery of goods to the customer’s home. All the rates are inclusive of VAT.

8.4 Redelivery of the goods to the domicile of the Customer

The costs incurred for the return of the goods are borne by the customer. These amount to: € 10.00 per quintal of product. Only after the balance of these charges, the goods can be redelivered to the Customer’s domicile. The rate is inclusive of VAT

8.5 Return of the goods to the sender and termination of the contract

After 5 days from the communication to the Purchaser of the opening of the stock, the Supplier will provide to charge the courier to bring back the product in his warehouse in Santa Maria la Carità (NA). The Supplier will provide, upon notice by email, the return of the amount paid by the Purchaser retaining the costs incurred for sending, storage and return to its warehouse of the product itself.

Control of the goods

At the time of delivery, the Buyer is required to check the following points:

Correspondence between the quantities delivered and the quantities ordered

The integrity of the packaging with regard to tears, moisture or other packaging defects.

Integrity of the delivered goods.

Possible defects must be communicated in writing at the moment of delivery by means of a detailed description of the defect/defects and must be signed by the Customer and the forwarding agent. For defects found after delivery will not be paid any damages.

Right of Withdrawal

The customer can exercise the right of withdrawal within 14 days from the date of receipt of goods. The right is exercisable without having to provide any reason. The Customer, in order to exercise the recess, must inform in the term of 14 days the Supplier via email of its decision, bringing back in way explicit the will to withdraw from the contract also using the model of recess transcribed in bottom to the present article. The Customer must return the products within 14 days from when he communicated his intention to withdraw from the contract. The cost of the return is charged to the Customer. The purchased products to be returned must be contained in their original intact packaging and be in a normal state of preservation, the consumer is only responsible for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. The Supplier shall refund any payments made for such products, both those relating to the price of the goods and those relating to delivery (except in cases where the consumer has chosen a specific type of delivery, different and more expensive than that proposed by the seller). The refund is made within 14 days from when the Supplier is informed of the Purchaser’s wish to withdraw, and in any case after he has received the returned products. The refund is made using the same means of payment used by the Customer for the initial transaction, unless the User has expressly agreed otherwise. The refund may be suspended until receipt of the goods or until the User has demonstrated that he/she has returned the goods, whichever is earlier.


Example of withdrawal form

Addressed to: Biom s.r.l., Via Petraro n. 322, 80050 Santa Maria la Carità (NA) P. Iva / C.F. 07959621215, email :

With the present, I communicate the recess from the contract of sale of the following goods:

_____________________________________________ (insert here a description of the goods/services from whose purchase you intend to withdraw)

Ordered on: _____________________________________________ (insert date)

Received on: _____________________________________________ (insert date)



The products will be returned, at my expense, within 14 days of the date of this notice.-.

Date: _____________________________________________


Communications are preferably by e-mail.


These GCS and the contracts concluded on the basis of the same are subject to Italian law. The place of jurisdiction is Torre Annunziata.

Final dispositions

In the sale of the goods specified on the website only the GTC in the version valid at the time of conclusion of the contract shall apply. These Terms and Conditions of Sale shall also apply in particular if they differ from those of the Customer. Should individual provisions of these GTC be or become ineffective, the legal effectiveness of the remaining provisions shall remain unaffected. The Supplier also reserves the right to make changes to these General Terms and Conditions of Sale at any time.